When her granddaughter’s passport failed to arrive in the mail, a grandma in Hafnarfjörður, Southwest Iceland, took matters into her own hands. The girl and her family were going abroad on March 3, and had been told her passport would arrive in the mail no later than February 25, according to mbl.is. The day before the scheduled departure, there was no sign of the passport. Finally, the girl left the country, using her driver’s license.
That’s when the grandma began her investigation. She used to be a mail carrier herself, so she went to the post office, but all she got was accusations that her mail slot wasn’t marked clearly enough, which, as she proved with a photo, was not the case. The grandma then obtained information about the name of mailman in charge of her street and visited his home. His father came to the door. When asked if any mail was in the home marked with the girl’s name, he brought the grandma an envelope containing the passport, as well as various other mail for the family, including the younger sister’s driver’s license, an invitation to a party, and Christmas cards.
The girl’s mother told Morgunblaðið that the names of all family members are listed on the front door, according to instructions from the previous mailman. No problems were noted in mail delivery until recently. “We posted this story on Facebook and subsequently found out that numerous people [in the Vallahverfi neighborhood] were waiting for mail, [and] mentioned they’d been waiting for a long time for driver’s licenses, passports and credit cards, so there must be a problem with the mail distribution, which is evident from the fact we haven’t received any mail to our home in more than a week,” she remarked.
The incident is being investigated by Íslandspóstur, the Icelandic mail service. Brynjar Smári Rúnarsson head of the marketing division at Íslandspóstur, mentioned that the family’s address had been incorrectly registered in the post office’s data base, which had created a misunderstanding about where it should be delivered.