Customer service employees at Harpa concert hall are receiving a wage adjustment effective today, June 1, Kjarninn reports. Svanhildur Konraðsdóttir made the announcement at a board meeting earlier this week. The CEO came under fire when it was discovered that the venue’s customer service reps, who are the organization’s lowest paid, were forced to accept a significant wage cut, while Svanhildur herself received a 20 percent raise.
Twenty of Harpa’s customer service employees—all of whom were shift supervisors, and many of whom had been with the venue since its opening in 2011—resigned in protest. Public outcry was swift, with a number of musicians and former Harpa employees expressing their support for the customer service reps. Svanhildur eventually requested a pay cut for herself, but the employees and their union expressed ambivalence about the gesture, stating that the central issue was still staff wages.
Per the new wage adjustment—which is said to be based on the contract terms that were in effect last year—Harpa’s customer service reps’ wages will be set at 26.1% over the union’s set hourly rate, or an average of ISK 2,935 an hour during overtime shifts, which includes nights and weekends. The majority of Harpa’s customer service employees, or 85%, regularly work night and weekend shifts.